Privacy Policy

Introduction

Welcome to TinyStar Moments ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. We reserve the right to modify this Privacy Policy at any time, and we will notify you of any changes by updating the "Last Updated" date at the top of this page.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Book an event or workshop
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or email
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include your name, email address, phone number, postal address, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and interaction with our content
• Cookies and similar tracking technologies

Children's Information

In the context of event planning, we may collect limited information about children (such as names, ages, and preferences) solely for the purpose of organizing and customizing events. We collect this information directly from parents or guardians and never directly from children under 13 years of age. We do not knowingly collect personal information from children without parental consent.

How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and improve our event planning services, process bookings, and fulfill your requests
• Communication: To send you confirmations, updates, invoices, and respond to your inquiries and requests
• Marketing: To send you promotional materials, newsletters, and special offers (you may opt out at any time)
• Personalization: To customize your experience and provide tailored recommendations based on your preferences
• Analytics: To analyze usage patterns, improve our website functionality, and develop new features
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Safety and Security: To protect against fraud, unauthorized access, and other illegal activities

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, event venues)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety
• Consent: We may share information with your explicit consent or at your direction

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver targeted advertising and marketing

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to certain exceptions
• Opt-Out: You can opt out of receiving marketing communications at any time
• Data Portability: You may request a copy of your data in a structured, commonly used format
• Restriction: You can request that we restrict the processing of your information
• Objection: You have the right to object to certain types of processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe as required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, province, or jurisdiction where data protection laws may differ. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there. By submitting your information, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 418-573-9941
• Address: 17 Star Blvd, Quebec City, QC G1R 4P5, Canada

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.